PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations.
Ramona Smith-Tucker, Housekeeper
This PROMISE Star comes from a resident at Clermont Park. “Greetings-Please know that Ramona is the epitome of a true treasure. She has a full measure of a charming personality, and is so very caring and conscientious about our home. As an example: our home requires only a small amount of vacuuming. Even so, she slips off her shoes before vacuuming the light colored area carpet in the living room. What a thoughtful gesture!! I am extremely grateful to reside at Clermont Park having Ramona in our realm is an added present.” This is a great story highlighting the core value and Service Basic of Respect as well as the other Service Basic of Personalizing our interactions. Clearly, Ramona has identified the preference this resident has on cleanliness. Thanks Ramona for all you do!