PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations.
Cristy Reid, Community Relations Coordinator and Pat Eccher, Concierge
One Saturday the Manager on Duty at Clermont Park was making her rounds and did not see Cristy or Pat at the concierge desk. Of course, this was little concerning but she went on with her rounds anyway. As she passed by the beautify shop, she spotted Cristy and Pat along with a health suites resident. It turns out both Pat and Christy pitched in and paid for salon services for this resident to have her hair done. They did this out of the kindness of their own heart.
When the resident was asked about this, she shared that they did this “so a lady could once again be treated and feel special just like the lady she is.” All of them were giddy! The resident looked so happy and relaxed while having her hair done.
Thanks to Cristy and Pat for their compassion for the resident and for giving her back dignity and respect.