Clermont Park Earns 2024 Pinnacle Customer Experience Award

Pinnacle 2024 Blog Featured Image

Posted: February 26, 2024

We are honored to share that Clermont Park earned the 2024 Customer Experience Award from Pinnacle Quality Insight. This is the thirteenth year in a row that Clermont Park has received this prestigious recognition. As a nationally renowned customer satisfaction firm in the senior care field, Pinnacle Quality Insight recognizes senior care providers for creating an excellent customer experience for residents and their loved ones.

This year, Clermont Park’s Assisted Living neighborhood and The Suites at Clermont Park Skilled Nursing neighborhood received the 2024 Customer Experience Award.

About the Customer Experience Award from Pinnacle Quality Insight

Over the course of a year, Pinnacle Quality Insight conducts monthly telephone interviews with residents, family members, and guests to record their satisfaction scores and comments in a variety of areas, including overall satisfaction. During these conversations with unbiased, third-party interviewers, participants can share candidly why they gave their ratings in these areas.

The Customer Experience Award is a meaningful distinction for our community, as it reflects the honest experiences, feedback, and feelings of those we support. Of the 150,000 interviews conducted across 2700 providers each year, only the top 15% of participating care providers nationwide are honored with this award.

This recognition of our community is in no small part due to our commitment to enriching the lives of older adults and partnering with residents to build true community. Additionally, each month, our leadership team reads the transcribed responses from telephone interviews to ensure that residents and family members are having positive experiences, while also looking for opportunities for continued improvement.

We’d like to congratulate our fellow Christian Living Communities-Cappella Living Communities sister communities that also received this high honor: Holly Creek, Someren Glen, Cappella of Pueblo West, Cappella of Grand Junction, and Sunny Vista.

Previous Clermont Park’s prior Customer Experience Awards

Pinnacle Customer Experience Awards, 2020 2023

  • 2023: The Suites at Clermont Park’s skilled nursing neighborhood
  • 2022: Clermont Park’s memory care neighborhood and The Suites at Clermont Park’s skilled nursing neighborhood
  • 2021: Clermont Park’s memory care and assisted living neighborhoods and The Suites at Clermont Park’s skilled nursing neighborhood
  • 2020: Clermont Park’s assisted living neighborhood and The Suites at Clermont Park’s skilled nursing and rehabilitation neighborhoods


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Clermont Park Senior Living Community is managed by Christian Living Communities and is a full service life plan community. We offer Independent Living, Assisted Living, Memory Care as well as Skilled Nursing, Rehabilitation and Adult Day. Clermont Park Senior Living Community is located in Denver, Colorado and services the areas in and around University Hills, University Park, South Denver, Englewood, Southmoor Park, Cherry Hills Village, Edgewater, Wheat Ridge, Lakewood, Aurora, Greenwood Village, Applewood, Littleton, Centennial, and Highlands Ranch. We also are an ideal senior community for those in the zip codes 80222, 80224, 80246, 80209, 80210, 80113, 80237, 80121, 80111, 80223, and 80112.

A Neighborhood of Christian Living Communities

Clermont Park Life Plan Community adheres to all regulations as written in the Americans with Disabilities Act and The Fair Housing Act and accordingly prohibits discrimination on the basis of race, color, national origin, age, familial status, disability (whether it be mental or physical), or sex (including gender identity and sexual orientation).