Posted: July 30, 2020
Clermont Park was recently awarded the 2020 Customer Experience Award™ from Pinnacle Quality Insight. This honor is awarded to the top 10% Skilled Nursing Communities in the United States. Only 14 communities in Metro Denver were awarded Pinnacle’s Best in Class Customer Service Awards. We are proud to be one of them.
Clermont Park’s Skilled Nursing community qualified for this distinguished award in the categories of Cleanliness and Safety and Security based on our continued dedication to providing Best in Class senior healthcare services.
“Best in Class” is an award often associated with cars or travel. But when it comes to measuring success as a community for older adults, aspects such as dignity, caring, and respect become the standards we care most about.
Throughout our history of serving the Metropolitan Denver area, Clermont Park has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2019, a sampling of guests, residents, and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate us in specific categories.
Additionally, Clermont Park polls residents on the quality of their lives in their neighborhoods each month through the Pinnacle organization. We ask about the basics of dining and housekeeping, always working to keep these standards high. However, what matters most to us is the quality of our relationships with people. Our Leadership Team reads each survey for signs that reaffirm our extraordinary commitment to those we serve and to our core values of respect and compassion, as well as to look for ways we can improve.
“The caregivers are top notch. The food was remarkable for a skilled nursing home. The admin people were helpful when questions popped up. The entire staff has been very accommodating, even with questions I had after my father moved out.” David B.
“My dad has such a wonderful team of caregivers that have been with him so long. They know him, and I think that consistent care makes a really big difference.” -Sandy Righter, daughter of Clermont Park Skilled Nursing resident
By qualifying for the Pinnacle Customer Experience Award™ Clermont Park has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.
A customer satisfaction measurement firm with 24 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
Clermont Park is proud to have received these awards because they reflect the outstanding service consistently being provided by our team to our residents. Their satisfaction is our greatest reward.
Clermont Park’s highly tenured team, many who have served residents for 5, 15 or even 20 years, demonstrates our uncompromising commitment to making a real difference in the lives of residents and their families. Per Kim Bock, Regional Director of Clinical Services, “The leadership team here at CLC is very proud of our Clermont Park clinical team. I believe they are what sets us apart in our industry of caring for seniors. They are truly living out CLC’s mission to help residents reach their potential and CLC’s vision to honor and celebrate our residents.”
Clermont Park offers both short-term rehabilitation in our Transitional Care Neighborhood and long-term, skilled nursing care in our Health Suites Neighborhood. Unlike traditional skilled nursing facilities, Clermont Park creates a custom care plan for each resident so they can experience the highest quality of life possible in a respectful and dignified setting. Reaching a Pinnacle of satisfaction for each cherished member of our community is our goal.
Choosing a reliable and credible Skilled Nursing Community is a complex decision. We are here to help you find the senior skilled nursing care you need – please contact us with your questions or for more information.
Learn more about our residents and their experiences at our senior living community. You’ll find stories and reviews about the joys and comforts of retirement living.