We are honored to share that Clermont Park earned the 2024 Customer Experience Award from Pinnacle Quality Insight. This is the thirteenth year in a row that Clermont Park has received this prestigious recognition. As a nationally renowned customer satisfaction firm in the senior care field, Pinnacle Quality Insight recognizes senior care providers for creating an excellent customer experience for residents and their loved ones.
This year, Clermont Park’s Assisted Living neighborhood and The Suites at Clermont Park Skilled Nursing neighborhood received the 2024 Customer Experience Award.
About the Customer Experience Award from Pinnacle Quality Insight
Over the course of a year, Pinnacle Quality Insight conducts monthly telephone interviews with residents, family members, and guests to record their satisfaction scores and comments in a variety of areas, including overall satisfaction. During these conversations with unbiased, third-party interviewers, participants can share candidly why they gave their ratings in these areas. The Customer Experience Award is a meaningful distinction for our community, as it reflects the honest experiences, feedback, and feelings of those we support. Of the 150,000 interviews conducted across 2700 providers each year, only the top 15% of participating care providers nationwide are honored with this award This recognition of our community is in no small part due to our commitment to enriching the lives of older adults and partnering with residents to build true community. Additionally, each month, our leadership team reads the transcribed responses from telephone interviews to ensure that residents and family members are having positive experiences, while also looking for opportunities for continued improvement. We’d like to congratulate our fellow Christian Living Communities-Cappella Living Communities sister communities that also received this high honor: Holly Creek, Someren Glen, Cappella of Pueblo West, Cappella of Grand Junction, and Sunny Vista.Previous Clermont Park’s prior Customer Experience Awards
- 2023: The Suites at Clermont Park’s skilled nursing neighborhood
- 2022: Clermont Park’s memory care neighborhood and The Suites at Clermont Park’s skilled nursing neighborhood
- 2021: Clermont Park’s memory care and assisted living neighborhoods and The Suites at Clermont Park’s skilled nursing neighborhood
- 2020: Clermont Park’s assisted living neighborhood and The Suites at Clermont Park’s skilled nursing and rehabilitation neighborhoods
